How do I pay for my items?

I accept secure payment via paypal (an account can easily be opened up) or by cheque.Please make cheques payable to Miss S Francis.

How much is postage and packaging?

A flat rate of £2.00 applies no matter how matter items you purchase. Free postage applies to orders of £35 and over.

A flat rate of £4.00 applies to overseas buyers.A seperate invoice will be sent after you have made your order. As I cannot be resposible for overseas orders once I have posted them, if you want a secure and trackable delivery I can send your order via airsure at an extra cost of £4.20.

 

How long will it take to receive my order?

Items will usually be dispatched within 2-3 working days of receiving payment.It may take longer if i have to make extra items depending on the size of the order. You will receive a notification of despatch.

 

How are the items packaged?

 All items are sent in protective jiffy bags and extra bubble wrap if needed. Each piece has a custom made jewellery tag and a small charm to make it extra special! All items are placed in pretty organza gift pouches, some of the earrings are gift boxed.  

 

What is your returns policy?

If you are unhappy with your purchase a full refund will be given if the item/s are returned within seven days of receipt and in the original condition you received them, excluding (return)postage and packaging

 

Can I have alterations made?

 yes I can make alterations to certain items within reason.Just let me know via email.If you want a commisioned piece I would make up the piece to your specifications and reserve for you on my website however if you were not happy with what I had made you are not obliged to purchase.I can leave it on to sell to another person.

 

Can you make up large orders?

I can make up larger orders within reason providing advance notice is given.For example I have had a few orders of around 15 keyrings at a time and I would need around 2-3 weeks to get the order completed as I work full time.The time would be reduced depending on how much stock I already had.If you require any particular design alterations,for example you may want something with different colours or particular beads included I can do this depending on availability of beads and time (if i had to put in a special order.) The childrens bracelets and the keyrings make great party presents to put into goody bags,if you need anything like this please get in touch :0)

 

Which is the best way to get in touch?

I no longer have a contact form now so the only way to get in touch is through my hotmail account jazz726_@hotmail.com

 

What does SRAJD mean?

The SRAJD (Self Representing Artisan Jewellery Designer ) is a group reserved specifically for artisans who handcraft and sell their own jewellery.SRAJD does not sell mass produced jewellery.When you purchase from an SRAJD member you are buying directly from and supporting the artist. There is a roster on the SRAJD website that verifies to customers that a designer is a legitimate member of the SRAJD.

 

 

How is your jewellery stored once made?

The one off items are usually already made unless duplicated.All pieces are put in seperate grip seal polythene bags and then stored in an airtight container to keep them from discolouration ie -silver can be affected by the sulphar in the air and gets tarnished.Most of the keyrings are made to order as more than one can be ordered.All pieces are kept in perfect condition and will reach you in perfect condition.